GetUnseen
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Terms of use
This is a translation provided for convenience. In case of any discrepancy, the French version prevails. Read the French version
GetUnseen — UNSEEN Factory, trading name of Yann Burger, entrepreneur individuel (EI).
Micro-enterprise registered in France.
SIRET: 520 020 355 00027
Address: 1, boulevard Paul Langevin, 44100 Nantes, France
Contact: hello@getunseen.app | getunseen.app
GetUnseen is a mobile app offering a digital take on film photography. The user buys a virtual film roll (12, 24 or 36 shots) and takes photos from within the app. The photos cannot be viewed before the end of the roll (film roll complete).
One physical 10×15 cm print is included with every solo film roll.
Event mode lets a host open a shared film roll with their guests by means of an invitation code. The event plan includes the physical 10×15 cm print of every photo actually taken during the event, up to the number of shots of the plan purchased, sent in a single shipment to the address given by the host after the event is closed.
Additional options are available: extra copies, additional recipients, reprints and photo albums.
All prices are expressed in euros, including tax. Payment is made online through Stripe (bank card). The order is validated and confirmed as soon as payment is received. No bank details are stored by GetUnseen.
In accordance with article L221-18 of the French Consumer Code, the customer has 14 days from the date of purchase to exercise their right of withdrawal, without having to give a reason or bear any penalty.
Refunds are made through Stripe to the original means of payment, within 5 to 10 business days depending on the bank. GetUnseen reserves the right to check that the request is well founded before processing it. The GetUnseen team undertakes to reply within 48 business hours.
Photo prints are sent by post within 5 to 10 business days after processing. Should they be lost or damaged in transit, GetUnseen undertakes to reprint and resend the prints free of charge on presentation of proof.
The user keeps all intellectual property rights over the photos taken through the app. GetUnseen does not use, reproduce or commercialise its users' photos. The photos are stored securely and are accessible to their author only.
Personal data is processed in accordance with the General Data Protection Regulation (GDPR — EU 2016/679).
Data collected: surname, first name, e-mail address, postal address.
Purpose: order management and shipping.
Retention: statutory retention period for accounting records (10 years).
Rights: access, rectification, erasure through hello@getunseen.app.
No data is passed on to third parties for commercial purposes.
GetUnseen cannot be held liable for damage resulting from a malfunction of the user's device, a loss of Internet connectivity, or an event of force majeure. GetUnseen's liability is limited to the total amount of the order concerned.
For any question or complaint: hello@getunseen.app
Should a dispute not be settled amicably, the consumer may refer the matter free of charge to a consumer mediator (directive 2013/11/EU). As a last resort, the competent court is that of Nantes (Loire-Atlantique, France).